Pickup From a Hotel or Resort

When scheduling a pickup from a hotel, please make sure your shipment is packaged properly, labeled, in the designated pickup location, and that it is ready for the entire pickup window. Additionally, ask your hotel if there are any special requirements for the pickup. Pickups can be scheduled on any business day, Monday through Friday, excluding holidays. 

Preparation and Labeling: Ensure your shipment is properly packed and labeled before 9:00 am on the day of your scheduled pickup. This helps in avoiding any last-minute rush and ensures that your package is ready for collection.

Packaging Requirements: Your shipment must be securely packed in a hard case, soft travel bag, duffle bag, roller bag, or a box. This ensures the safety of your items during transit.

Pickup Window: Your shipment should be ready and accessible for the driver throughout the entire pickup window. If you've selected at 9:00 am - 6:00 pm pickup window, business pickups typically occur in the afternoon or early evening, having your shipment ready by 9:00 am ensures a smooth and timely pickup. For more information on available pickup windows, please click here. 

Pickup Location: Check with the hotel where your shipment should be left for pickup. They normally have a designated location where carriers pick up shipments from - whether that be at the front desk or at a shipping/receiving department.

Special Requirements: Some hotels charge fees to have shipments collected from their location. These fees are separate from your shipment and will need to be settled with the hotel directly. If you would like to avoid these fees, your shipment can be dropped off at the nearest drop-off location.

By following these guidelines, you can help ensure that your pickup is seamless. If you have any questions or need further assistance, please contact us.