When tracking your shipment, you may see that a recent scan shows it has received a shipment exception. There are many reasons why this may happen, but the most common reason we see is that the barcode on your label could not be scanned, so the carrier replaced the barcode with a new one, or the shipment had to be moved by hand through a carrier facility. The shipment will still use the same tracking information, and deliver by your delivery date.
We track all shipment exceptions through our internal systems and will take appropriate actions when necessary. If your shipment has received a shipment exception and you have any follow-up questions, please contact us.
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