Luggage Free not only offers the option to have your luggage collected from your doorstep, but you'll even be able to select what time you'd like your items picked up. A far cry from our competitors that make you wait at home all day for a driver, Luggage Free offers a handful of pickup windows in an effort to best accommodate you.
Click here to learn more about our pickup windows and corresponding pricing.
Your assigned logistics provider will collect your items within the requested timeframe at the specified location. If you do not anticipate being present for the entirety of your chosen pickup window, simply leave your shipment(s) outside next to your front door and a driver will complete the collection. Make sure the shipping label is securely attached and visible for the driver to see.
In most cases, your shipping labels will be mailed to you in ready-to-attach pouches prior to your scheduled collection. Click here to confirm if your order will qualify.
Leaving a brief note on the door of your residence may assist the driver in completing the pickup. Simple directions like "at side door" or "please knock/ring for pickup" are often suggested by our agents when assisting customers with pickup questions. With that being said, we do ask that you contact the Luggage Free team with any particulars the carrier should be informed of regarding your pickup.
If your pickup location is an apartment complex or office building, we recommend leaving your shipment(s) in the designated shipping and receiving area of that location. If your business has a daily pickup, your pickup will more than likely be assigned to that same driver.