If you've scheduled a collection for your luggage from a hotel or resort, please review the instructions below to ensure a successful pickup and a timely delivery.
- Most hotels and resorts will have a designated shipping and receiving area. Check with the hotel or resort’s Guest Services to confirm where pickups typically occur.
- Be sure to leave your shipment properly packaged and labeled for carrier pickup for the entirety of your selected pickup window.
- If you leave your shipment at the front desk, make sure to notify them of your ship date and carrier so they can pull it from storage on the correct date.
IMPORTANT: Note that some hotels & resorts may charge package or handling fees. These fees are not associated with our service and can vary by location. While the majority of destinations do not charge these fees, Luggage Free is not responsible for any third party charges.